Welcome to our Technical Help section! If you're experiencing technical difficulties with the game, you've come to the right place. Below you will find a list of articles that can help you solve the most common issues.
Getting Started & Common Problems
- Game is lagging
- Find out what to do if the game is running slow or freezing. This guide provides step-by-step instructions to improve performance.
- Game crashes or doesn't load
- Steps to take if you're having trouble launching the game or if it closes unexpectedly.
- Known Issues
- A list of current known bugs and issues that our development team is already working on. Check here first before reporting a new problem.
Browser and Platform Settings
- How to clear browser cache
- Clearing your cache can solve many loading and display issues. Learn how to do it for your specific browser.
- How to clear Cookies
- A guide on how to clear your browser's cookies, which can help with login and saved state problems.
- Recommended browsers
- For the best experience, make sure you are using one of our supported and recommended web browsers.
- How to enable browser hardware acceleration
- Enabling this setting can significantly improve game performance. Find out how in this article.
- How to change Chrome browser settings
- A specific guide for users of Google Chrome to optimize their browser for our game.
Account and Support
- How to find your Player ID
- Your player ID is essential for getting support. This article shows you exactly where to find it.
- Player name and avatar on Facebook
- Information on how your name and profile picture are displayed in the game and how to manage them.
- How to contact support
- If you can't find a solution in our articles, here’s how to get in touch with our support team for further assistance.
- How to take a screenshot
- A screenshot can be very helpful when describing a problem to our support team. Learn how to take one on your device.
Updates and Access
- Release Notes
- Stay up-to-date with the latest changes, new features, and bug fixes in the most recent game updates.
- Easy way to access SuperCity
- Tips and tricks for getting into the game faster, like creating bookmarks or shortcuts.