Hi, how can we help you?

I don't have the energy discount offer. Why?

I don't have the new event. Why?

I finished all expeditions on the map. What next?

I want to delete my personal data

I want a copy of my personal data

I want to make another GDPR request

I didn't receive my purchase

I can’t make purchases

Where can I find my purchase history?

Spring Valley Web portal

Minimum system requirements

How to take a screenshot?

App crashes, doesn't load or stops responding

Why do I need to update the game?

How do I update the game?

How to get energy?

How to make tea?

How to use dynamite?

How to grow vegetables?

How to get animals?

How to feed animals?

What are the character meetups?

How to improve your relationships with the characters?

Expedition types

Expeditions on the map

Events

Ads in the game: general information

Getting message "No videos are available". Why?

Issues with ad videos (freezes and crashes/"black screen"/no reward)

How do I invite friends?

I invited a friend and didn't get my reward!

Community Code of Conduct

In-game Code of Conduct