How to level up?
🎮 How to Play
How to find my ID?
🔨 Troubleshooting & Performance
How do I save and restore my game progress?
I want to delete my personal data
🔏 Privacy and data protection
How to get energy?
How do I update the game?
🆕 Game updates
I don't have the energy discount offer. Why?
I don't have the new event. Why?
I finished all expeditions on the map. What next?
More
I want a copy of my personal data
I want to make another GDPR request
I didn't receive my purchase
I can’t make purchases
Where can I find my purchase history?
Spring Valley Web portal
Minimum system requirements
How to take a screenshot?
App crashes, doesn't load or stops responding
Why do I need to update the game?
How to make tea?
How to use dynamite?
How to grow vegetables?
How to get animals?
How to feed animals?
What are the character meetups?
How to improve your relationships with the characters?
Expedition types
Expeditions on the map
Events
Ads in the game: general information
Getting message "No videos are available". Why?
Issues with ad videos (freezes and crashes/"black screen"/no reward)
How do I invite friends?
I invited a friend and didn't get my reward!
Community Code of Conduct
In-game Code of Conduct
Need more help?
