If you’ve encountered a problem while trying to make an in-game purchase, it may be due to the following reasons:

1. Temporary malfunctions in your app store
All in-game purchases are processed by the app store you used to download the game (Google Play/App Store/Huawei AppGallery/Amazon Appstore/Microsoft Store). The app store may be overloaded at the moment and unable to process your request. Please wait a few minutes, reboot the device, and try making the purchase again.

2. Internet connection
Your internet connection should be stable in order for your purchase to be successfully processed. If possible, we recommend using Wi-Fi or a 4G connection.

3. You do not have sufficient funds in your account to make the purchase
Please check your bank account, and, if necessary, use a different payment method. There may be restrictions on your credit card, hindering the transaction processing. Please refer to the issuing bank for further assistance.

4. Your chosen payment method is not supported
Check your Google Play/Apple/Huawei/Amazon/Microsoft account settings to see whether your chosen payment method is supported. If necessary, change your payment method or add a new one.

You can find more information about possible problems related to in-game purchases in the Google Play/Apple/Huawei/Amazon/Microsoft support sections. If the suggestions above do not help and the issue persists, please contact your app store support service.