When you embark on a journey through Spring Valley, you find yourself immersed in a new and unknown world full of adventures, mysteries and secrets. This world changes with every game update, and you may stumble upon new unfamiliar aspects of the gameplay.

Each and every player can have questions and encounter difficulties while playing, and our support team is always willing to provide any help needed! 😊

Hundreds of players contact us on a daily basis, hence, we've decided to give you recommendations that will make communication with our support team more effective and help us tend to your requests more quickly and thoroughly.

Help Center

You can find tons of useful information about the specifics and various aspects of our game in our Help Center.

When we compose new articles, we take into account the most common questions that we get from our players, that's why they can assist you in a variety of cases.

All you need to do to search for the required data is to insert a key word related to your request in the search field (for example, "plane deliveries" or "purchases") and look through the suggested articles.

In case you can't find an answer to a specific question, or you need help from our team, you have an option to submit a support request directly from the game via the "Support" button in the settings section:

Submitting a support inquiry

So, you are positive that you would like to contact us. No worries, it's easy! 🙌

You can submit a support inquiry from the settings section in the game, or from the loading screen by tapping the respective button in case you don't have access to the game for some reason, or the game doesn't load:

You can also contact us via this form.

The best way to get in touch with us, though, is by submitting an inquiry directly from the game, if possible.

We kindly ask you not to submit several inquiries on the same topic from different sources, as it may prolong the response time.

Before sending us a message, do your best to clearly phrase the topic of your request and indicate it in your initial inquiry.

As a first step, our system will send you some useful suggestions of articles from our Help Center relevant to the topic. The more concise and specific your request will be, the more accurate variants you will receive.

Here are some examples of ideal requests: “How can I get the main reward for delivering goods via plane?” or “How do I earn rating points in an event?”

Smart assistant

If none of the articles suggested by the system won't be of any use, you can continue interacting with our smart assistance in the support chat.

Our automatic assistant will ask you to select the category that most accurately describes the topic of your inquiry.

You will be given the following categories to choose from:

  • Payments & purchases - questions about making purchases in the game;
  • Technical issues - technical problems, such as crashes, freezes, error messages, as well as visual (graphic) issues  and errors in texts / dialogues;
  • Game account & progress - requests to restore or transfer progress to another device, reset progress or remove game data;
  • Quests & special events - questions related to completing quests from the journal on the farm, in expeditions on the game map, in temporary events; questions about the event rating system and tasks in the Farmer's Season;
  • Gameplay questions - questions about game mechanics, such as ways to obtain energy / coins / bucks, growing plants, feeding animals, production, making deliveries on the farm, relationships with the game characters and mini-games, types of speed-ups;
  • Advertisements & gift codes - questions about ad rewards, activating gift codes, and rewards for participating in community contests;
  • Referral program & invitations - receiving rewards for inviting friends to the game;
  • Missing items & resources - questions about missing bucks / coins / energy / other resources and items;
  • Accidental actions - inquiries about unintentional spendings and actions in the game.

Each category is divided into subcategories related to a more specific topic.

When choosing a category, you also have an option to "Reset conversation and start again", if you've selected a wrong category:

We urge you to reply to all questions of our smart assistant and provide all the requested details.

Videos or screenshots illustrating the matter will also be immensely helpful to us, but you are free to skip this step if they won't be of any use in resolving your inquiry:

The more information you provide, the faster we'll be able to respond. Please do keep in mind that not all of your game profile data can be accessed by our support team, so we get all the necessary details from your inquiry.

Communication standards

Our support team makes every effort to respond to all requests as fully and as thoroughly as we can.

In return, we truly hope that you will refrain from expressing negative emotions when communicating with our team. Our support agents serve as a link between our favorite players and developers, and we are always happy to forward any feedback to them if you make it constructive.

Please be aware that we don't respond to messages that contain profanities and offensive words. Inquiries of this kind are closed automatically. We hope for your understanding! 🙏

Response and solution time

Our support agents are available for you 7 days a week during working (day) hours. We kindly ask you to show understanding: considering that we also need time to rest and recharge, the response time may reach several hours.

In some cases, our team cannot solve a problem right away or give you an estimated solution time. We share the information that is at our disposal and report all issues and bugs to our development team. Our developers always strive to eliminate errors as swiftly as possible, but in some situations, we may need more time than expected.

We are grateful for your patience and wish you a pleasant time in our game! ☀️