If you experience freezing, or see a "black screen" when trying to watch a video, game freezes or crashes while watching, or you do not receive rewards for watching, then you need to report this problem directly to the ad network that provides ad videos for the game.

You can do this while watching the ad. To submit a complaint, you need to tap the icon of the advertising network and submit a request (Report advertisement -> Report):

Please note that the advertisement icon and interface may vary depending on the provider.

If there is no option to contact the advertising network, please record your situation on video or take some screenshots, and contact our support team via the "Support" button from the game settings. In your message, please mention that you are having issues with watching ads videos, then answer a few clarifying questions, and attach your screenshots/videos. Our team will do our best to help you! ⭐