Minimum system requirements

The minimum system requirements for the game are listed below:AndroidAndroid 6.0 and laterRAM  >= 2 GB iOSiOS 13 and later...

How to take a screenshot?

On iOS devices:Please refer to the articles below to get the instructions for different iPhone and iPad models:iPhoneiPadOn Android devices:...

App crashes, doesn't load or stops responding

If your game is not working correctly, please try the following steps:1. Restart the app If you do not know how to restart an app on your iO...

How to turn off notifications

You can turn off notifications in two ways: from the game settings or from your device settings. Option No. 1: from the game settings&n...

Help & support

When you embark on a journey through Spring Valley, you find yourself immersed in a new and unknown world full of adventures, mysteries and ...

How to find my ID?

Open the settings (the cogwheel located in the top left corner of the screen):  The ID is the long sequence of numbers and letters...

How to change the language?

Open the settings (the cogwheel in the top left corner of the screen):   Tap on the language box and select the language you would...

How do I save and restore my game progress?

Your game progress is saved by logging into your Facebook or Google/Apple account.You can save your game progress and continue playing on an...