I didn't receive my purchase

We don’t have access to your financial data and cannot process in-app purchases.All the purchases are processed by the store from which you ...

I can’t make purchases

If you’ve encountered a problem while trying to make an in-game purchase, it may be due to the following reasons:1. Temporary malfunctions i...

Where can I find my purchase history?

All in-game purchases are processed by the app store you used to download the game (Google Play/App Store/Huawei AppGallery/Amazon Appstore/...

How do I change my payment method?

App Store:Open the Settings app.Tap your name.Tap Payment & Shipping. You might be asked to sign in with your Apple ID. From here, you c...

I didn't receive the bonus for the first purchase

The bonus for the first purchase refers only to the cash offers and packs purchased directly from the game bank, that can be accessed by tap...

Why was I charged extra for an in-game purchase?

The total price of an in-game purchase is indicated in your billing statement prior to finalizing the payment. In some cases, the total...

How can I cancel a purchase and get a refund?

All purchases in the game are regulated and processed by the mobile platform, i.e., the store from which you have downloaded the game (Googl...

Buying in-game resources through third-party websites

All the in-game resources are distributed solely within the game itself, and all purchases in the game are processed by the app store from w...

Subscription

The majority of the game processes require energy as the main resource. Energy regenerates automatically (1 energy point every 1.5 minutes)....