If your game is not working correctly, please try the following steps:

1. Restart the app
Double-click the Home button to see recently used apps, locate SuperCity and swipe it up to force close it.
 
2. Check for app updates
Open the Google Play and tap the Updates icon in the bottom right corner of the screen. If Supercity is listed here, tap Update next to it to download the new version.
 
3. Free app's cache data
Go to Settings→ Apps→ SuperCity→ Memory → Free cache, then restart the game.
 
4. Reinstall the app
To delete the game, tap and hold its icon until it starts to wiggle, then tap the X button on the icon. Go to the Play Store and download the app again.
Before deleting the app, write down the game's ID number or save the progress by connecting SuperCity game to your Facebook account. Open the Game, go to Settings → Log into your Facebook account, then write down your game's ID number.
 
5. Free some system storage
Go to Settings → About to see the available capacity of your device. You can free up space by removing unused apps, videos and pictures.
 
6. Check network connections
Go to Settings → Network & Internet, and switch between mobile data and Wi-Fi networks. Use VPN service to create better connectivity.
 
7. Check for system updates
Go to Settings → General → Software, and you'll see if any system updates are available.
 
8. Restart your device
This frees up system memory. Simply turn your device off and back on.
 
9. Turn off Animations, Sounds, and Music
Open the Game → Settings, and disable Animations, Sounds & Music checkbox if enabled.
 
In case you have some issue or the steps didn’t help, please contact us via the web form. We’ll do our best to help you as soon as possible!
 
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