Known Issues
Troubleshooting 📌
No major issues in the game: All is good!
Adventures in Grandpa's Garden (September 2025)
Expeditions 🌎
Game crashes or doesn't load
Seasonal Currency
Important Notice 💥
How to clear browser cache
Release Notes
More
I didn't receive my purchase
My payment was declined or auto-refunded
Microsoft Store Payments
How to get free superbucks
I don't receive superbucks from the Mayor's House
I spent superbucks accidentally. What can I do?
How to search for a neighbor using the search tool
I cannot ask my friends for help
My friends don't see my help in their cities
Wind Rose
How to get a Railway Crossing
How to rotate a fence
Helper Buildings
If you cannot send a message to support via the web form
How to increase your chances of success in SuperCity
Inventory limit
"USE" BUTTON
Transferring your Facebook game progress
How to connect your portal game to various services
Friends on portal
How to increase the population limit
I cannot buy a land expansion
There are no people walking in my city
Cargo Port
College
University
Mayor's House
Quests of the City Center
Quests and unique buildings of the Valley
Caravan (access to the Sands)
Mummy (Ancient Tomb)
Genie (Genie's Palace)
Citadel of Seekers
Japanese Gardens March 2022
"Penguinarium" Research Center
Megabuildings
Coupons: what they are, where to get them and how to use them
Archaeological Museum
A Trip to the Countryside
How to Get Chefcoins
Islands: Step-by-Step Guide
Upgrading the Festival Shop
Hike in the wildlife reserve (August 2022)
Islands Super Events
Super Events Explained
City Center Super Events
Super Stories How it works
Pumpkin Castle
Professor's House
City Fair
Mermaid Lagoon (August 2025)
Beauty of Hungary (August 2025)
Airship (July 2025)
Neighbourhood Stroll Game
Let's Play Games! (July 2024)
Rose Garden Palace (September 2025)
Old Palace in Stuttgart (August 2025)
Holy Resurrection Cathedral and Student's Cultural Center in Belgrade (August 2025)
Autumn chests: Schlossplatz in Stuttgart
Cathedral of Brasília (July 2025)
Inspect the city! (Updated)
Season Pass: Inspect the City! May 2023
Pages and Stories (September 2025)
Holiday among the waves (August 2025)
I want to get copies of my personal data
I want to delete my personal data
I want to make another GDPR request
Sale / transfer of game profiles to another person is prohibited
Club Competition Update in Expeditions
Neighbourhood Stroll Game: What’s New
New building type in story expeditions
👑 SuperCity Ambassadors Program Introduction: to support Content Creators, Fan Groups and Active Players
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