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Known Issues

Release Notes

No major issues in the game: All is good!

I didn't receive my purchase

My payment was declined or auto-refunded

Microsoft Store Payments

How to get free superbucks

I don't receive superbucks from the Mayor's House

I spent superbucks accidentally. What can I do?

How to search for a neighbor using the search tool

I cannot ask my friends for help

My friends don't see my help in their cities

Wind Rose

How to get a Railway Crossing

How to rotate a fence

Seasonal Currency

Helper Buildings

If you cannot send a message to support via the web form

How to increase your chances of success in SuperCity

Inventory limit

"USE" BUTTON

Transferring your Facebook game progress

How to connect your portal game to various services

Friends on portal

How to increase the population limit

I cannot buy a land expansion

There are no people walking in my city

Cargo Port

College

University

Mayor's House

Quests of the City Center

Quests and unique buildings of the Valley

Caravan (access to the Sands)

Mummy (Ancient Tomb)

Genie (Genie's Palace)

Citadel of Seekers

Japanese Gardens March 2022

"Penguinarium" Research Center

Megabuildings

Coupons: what they are, where to get them and how to use them

Archaeological Museum

A Trip to the Countryside

How to Get Chefcoins

Islands: Step-by-Step Guide

Upgrading the Festival Shop

Hike in the wildlife reserve (August 2022)

Islands Super Events

Super Events Explained

City Center Super Events

Super Stories How it works

Pumpkin Castle

Professor's House

City Fair

Adventures in Grandpa's Garden (September 2025)

Mermaid Lagoon (August 2025)

Beauty of Hungary (August 2025)

Airship (July 2025)

Neighbourhood Stroll Game

Let's Play Games! (July 2024)

Rose Garden Palace (September 2025)

Old Palace in Stuttgart (August 2025)

Holy Resurrection Cathedral and Student's Cultural Center in Belgrade (August 2025)

Autumn chests: Schlossplatz in Stuttgart

Let's Make the City More Ecological! (June 2025)

Cathedral of Brasília (July 2025)

Inspect the city! (Updated)

Season Pass: Inspect the City! May 2023

Pages and Stories (September 2025)

Holiday among the waves (August 2025)

I want to get copies of my personal data

I want to delete my personal data

I want to make another GDPR request

Sale / transfer of game profiles to another person is prohibited

Club Competition Update in Expeditions

Neighbourhood Stroll Game: What’s New

New building type in story expeditions

👑 SuperCity Ambassadors Program Introduction: to support Content Creators, Fan Groups and Active Players