If the game or a part of it is not loading, or the game often crashes, please try the following troubleshooting steps and restart the game after each step:
Clear your browser cache to the BEGINNING OF TIME
Update your browser version
Try launching the game in another browser
- Google Chrome (PC/Mac)
- Opera GX
- Mozilla Firefox (PC/Mac)
- Safari (Mac)
Make sure that Hardware Acceleration is enabled in your browser
Some security applications and browser add-ons such as Ad Blocker or Script Blocker may block the game or its related components, and prevent it from loading or functioning properly.
We do not recommend disabling your security applications entirely; instead, you can try to disable them temporarily to see if this solves the problem and then adjust their settings or create an exception to allow permission to the game and its related components. Please refer to your security application's documentation or support for instructions.