If the game or part of it is not loading, or if the game often crashes, please try the following troubleshooting steps. Restart the game after each step to check if the problem is resolved:

 
Clear your browser cache
Update your browser version
Try launching the game in another browser
Make sure that Hardware Acceleration is enabled in your browser

Check browser extensions and security software

Some extensions or security applications (for example, Ad Blockers or Script Blockers) may interfere with the game. Try disabling them temporarily to see if this solves the problem. If it helps, adjust the extension or application settings to allow the game to run, or create an exception.

 
We do not recommend turning off your security applications completely. Instead, please adjust their settings or refer to the official support of the application you are using.