All purchases can only be disputed through Facebook. Supercity does not handle payments, they are all handled through the Facebook payment system.

Please go to your Facebook Settings â†’ Payments â†’ Payment History, choose the payment from the list and click on it. You should get a window like the one below:


Click "Get Support" this will connect you with Facebook Support
Please make sure to mention that you would like a refund for the associated charges.

You now have 2 options to contact their support team. live chat and email.

Option 1 live chat: Click on get started and follow the instructions as indicated to you.


option 2: Email make sure to fill out the form fully.