If your payment was declined or automatically refunded, please check the following:
Facebook (Meta Pay)
All payments made via Facebook are processed through Meta Pay.
- If your payment was declined or refunded, please contact:
Your bank or payment provider for details.
- If you cannot use a credit card, alternative methods (PayPal, mobile payments, or Facebook gift cards) may be available.
- More information on payment methods for Facebook games can be found here.
Portal (Xsolla)
All Portal payments are processed by Xsolla.
If your payment was declined or refunded, please check the email linked to your game account—Xsolla will send a message with details of the transaction.
If you were charged but the payment was later refunded, the funds should return to your account within the timeframe set by your bank or payment provider.
For questions regarding the transaction status, please contact your bank or Xsolla.