If your payment was declined or automatically refunded, please check the following:

Facebook (Meta Pay)

• All payments made via Facebook are processed through Meta Pay.
• If your payment was declined or refunded, please contact:
  • Meta Payment Support
  • Your bank or payment provider for details.
• If you cannot use a credit card, alternative methods (PayPal, mobile payments, or Facebook gift cards) may be available.
• More information on payment methods for Facebook games can be found here.

Portal (Xsolla)

• All Portal payments are processed by Xsolla.
• If your payment was declined or refunded, please check the email linked to your game account—Xsolla will send a message with details of the transaction.
• If you were charged but the payment was later refunded, the funds should return to your account within the timeframe set by your bank or payment provider.
• For questions regarding the transaction status, please contact your bank or Xsolla.