Troubleshooting 📌

Temporarily down/Moved to a new web address message

If you are getting an error like this one:the reason is the following (the information comes from open Internet sources):Many websites exper...
How to clear browser cache

Google ChromeExit the gameClick the menu icon in the top right corner of the browserSelect More tools, then Clear brows...
How to change Chrome browser settings for a better performance of our game!

Mayors, here is a short tutorial showing you how to change Chrome browser settings for a better performance of our game! Check out the video...
User opted out of Facebook Platform error

To fix the opt out of Facebook platform error, please follow these steps:1. Click the drop-down arrow on the top navigation bar, then click ...
Recommended browsers

For browsers, the game demonstrates optimum performance in Mozilla Firefox and Google Chrome.You can also try running the gam...
Black Screen Solution for Chrome

When you get a black screen that is a browser issue and not a game issue unfortunately 😔👉Here is what Chrome wrote in their support forum ...
HTML5 and how to get the game to run more smoothly

Mayors, as you might already know, Adobe will stop supporting Flash Player in 2020. Therefore, it is necessary to convert to HTML5 in order ...
"HTML5 is not supported here" error

If you get an error like in the screenshot above please uninstall the browser then re-install it and it will 100% be up to date.You can alwa...
How to enable browser hardware acceleration

Google ChromeClick the menu icon in the top right corner of the browser and select "Settings"Open advanced settingsMake...
Game crashes or doesn't load

If the game or a part of it is not loading, or the game often crashes, please try the following troubleshooting steps and restart the game a...
Game is running slow

The game may run slow for several reasons, and its performance greatly depends on the specifications of your computer and the quality of you...
How to take a screenshot

The easiest way to take a screenshot is to download lightshot screenshot tool. This is the tool that we use as well: https://app.prntscr.co...
How to Copy and Paste a link

Here is how to copy and paste:Select what you want to copy:To select text, Left click on your mouse and drag the cursor until the ...

Troubleshooting 📌

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