Known Issues

The developers are aware of these issues and problems in the game and are already fixing them! There is no need to contact technical support...

Release Notes

FINAL UPDATE! You can now check our release notes on Discord: https://discord.com/channels/1240647121447944212/1279032950733934605/130370146...

No major issues in the game: All is good!

There are currently no major issues with the game.If you need help with your game, please contact us via the contact form:https://playkot.he...

Game is lagging

The game can slow down for various reasons. Its performance largely depends on the characteristics of your computer, browser settings and th...

How to find your player ID on Facebook Gaming

Some time ago our game was moved to a new Facebook platform called Facebook Gaming.The reasons for doing this are listed here.This entailed ...

Facebook Instant Games (Facebook Gaming)

We have transferred the game to a new Facebook platform called Facebook Instant Games.To access the game, log in to Facebook.com and click t...

Player name and avatar on Facebook

Normally, when you log into a game with Facebook, you share your Facebook profile name and profile picture with the game. The new way t...

How to clear browser cache

Google ChromeExit the gameClick the  menu icon in the top right corner of the browserSelect More tools, then Clear brows...

How to clear Cookies

Important: If you remove cookies, you're signed out of websites and your saved preferences could be deleted.Google ChromeOn your comput...

How to take a screenshot

The easiest way to take a screenshot is to download a Lightshot or Joxi screenshot tools. If you don't want to download the tool then you ne...

How to contact support

You can always access our Support Center by clicking on "Help Center" at the top of the game page: If you don't see any articles that may he...

Temporarily down/Moved to a new web address message

If you are getting an error like this one:the reason is the following (the information comes from open Internet sources):Many websites exper...

How to change Chrome browser settings

Mayors, here is a short tutorial showing you how to change Chrome browser settings for a better performance of our game! Check out the video...

User opted out of Facebook Platform error

To fix the opt out of Facebook platform error, please follow these steps:1. Click the drop-down arrow on the top navigation bar, then click ...

Recommended browsers

We recommend using Google Chrome, Opera GX or Mozilla for playing the Supercity. Please, do not forget to regularly install the latest brows...

Black Screen Solution for Chrome

When you get a black screen that is a browser issue and not a game issue unfortunately 😔👉Here is what Chrome wrote in their support forum ...

"HTML5 is not supported here" error

If you get an error like in the screenshot above please uninstall the browser then re-install it and it will 100% be up to date.You can alwa...

How to enable browser hardware acceleration

Google ChromeClick the  menu icon in the top right corner of the browser and select "Settings"Open advanced settingsMake...

Game crashes or doesn't load

If the game or a part of it is not loading, or the game often crashes, please try the following troubleshooting steps and restart the game ...

Easy way to access SuperCity

In this article we will learn a few simple ways to access the game Supercity:1)Access the game from the official fan page;2)How to create a ...