Have you written to the support team but haven't received a reply yet?

Please, do not worry! Most likely, our team has not yet had the chance to process your request.


How soon will I receive an answer to my question?

The response time can vary from a few hours to several days, depending on the current workload of our support team and the complexity of your request.

We do our best to respond as quickly as possible!


Will I get a faster response if I send multiple messages?

Please, do not submit more than one request. Multiple inquiries will not speed up our process; instead, they will increase the waiting time. We will try to respond to you as soon as possible.


I received a response from a bot, not a person. What should I do?

Our team uses automated assistants.

They collect information before passing the request on to an agent.

They can also close a request if the information needed for your inquiry is available in our Help Center.

If you received a message from a bot, please read all the questions carefully and select the correct category for your request.

The more accurately you specify the category, the faster we can assist you.