All purchases made through the Microsoft Store are processed directly by the application store on your device.
To make sure your payment goes through smoothly:
- Use a payment method supported by the Microsoft Store (for example, credit/debit cards, PayPal, or regional methods).
- Check your account balance and verify that your payment method is active.
- Keep your Microsoft Store app and Windows updated to the latest version.
Where to manage your payments
You can review or update your payment methods, billing details, and transactions in your Microsoft account:
Microsoft Store billing and payments →
If your payment fails
- If the payment is declined or refunded, please contact Microsoft Support or your bank/payment provider for details.
- You can also find troubleshooting tips on the official Microsoft website:
Microsoft Support →