Welcome to our Technical Help section! If you're experiencing technical difficulties with the game, you've come to the right place. Below you will find a list of articles that can help you solve the most common issues.
Getting Started & Common Problems
- Game is lagging
- Find out what to do if the game is running slow or freezing. This guide provides step-by-step instructions to improve performance.
- Game crashes or doesn't load
- Steps to take if you're having trouble launching the game or if it closes unexpectedly.
- Known Issues
- A list of current known bugs and issues that our development team is already working on. Check here first before reporting a new problem.
Browser and Platform Settings
- How to clear browser cache
- Clearing your cache can solve many loading and display issues. Learn how to do it for your specific browser.
- How to clear Cookies
- A guide on how to clear your browser's cookies, which can help with login and saved state problems.
- Recommended browsers
- For the best experience, make sure you are using one of our supported and recommended web browsers.
- How to enable browser hardware acceleration
- Enabling this setting can significantly improve game performance. Find out how in this article.
- How to change Chrome browser settings
- A specific guide for users of Google Chrome to optimize their browser for our game.
Account and Support
- How to find your Player ID
- Your player ID is essential for getting support. This article shows you exactly where to find it.
- Player name and avatar on Facebook
- Information on how your name and profile picture are displayed in the game and how to manage them.
- How to contact support
- If you can't find a solution in our articles, here’s how to get in touch with our support team for further assistance.
- How to take a screenshot
- A screenshot can be very helpful when describing a problem to our support team. Learn how to take one on your device.
Updates and Access
- Release Notes
- Stay up-to-date with the latest changes, new features, and bug fixes in the most recent game updates.
- Easy way to access SuperCity
- Tips and tricks for getting into the game faster, like creating bookmarks or shortcuts.
- Supercity mobile
- Information about the mobile app, clarifying it's a separate game from the web version and announcing the end of its support on Google Play.
We hope these articles help you get back to enjoying the game as quickly as possible!